Focus on the Journey

Thousands of organizations around the world use the Malcolm Baldrige National Quality Framework (MBNQA) as a guide to assess and improve their organization. The Malcolm Baldrige National Quality Award (MBNQA) is awarded to U.S. companies that have successfully implemented quality management systems, based on achievement and improvement in seven areas, known as the Baldrige Criteria for Performance Excellence.  Implementing the criteria is often referred to as a journey, because it can be a